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You are here: FAQs: The Ticket to Work Program

Call our toll-free telephone line
1-855-384-2844

How much can I work when I receive Social Security disability benefits?

Will I lose my health coverage if I go to work?

What if I go to work and then my disability gets worse?

Consumers, families, advocates and professionals:

Do you have questions about Social Security’s work incentives and safety nets?

We open our toll-free telephone line on Mondays from 9:00 – 11:00 a.m. and on Thursdays from 2:00 – 4:00 p.m. to anyone. Call 1-855-384-2844.

You will speak with Shannon Smiles, a Certified Work Incentive Coordinator (CWIC).

This is a free, confidential service to help you make informed choices about going to work.

FAQs: The Ticket to Work Program

1. Why does Social Security offer the Ticket to Work program?

 
Some Social Security disability beneficiaries say they want to go to work, but they need certain support services in order to make that possible. The Social Security Administration (SSA) set up the Ticket to Work program so that these beneficiaries could find back-to-work support services in their own community.

2. Who can participate in the Ticket to Work program?

People who receive Social Security Disability Income (SSDI) and/or Supplemental Security Income (SSI) and who are between the ages of 18 – 64 can take part in the Ticket to Work program. The program allows beneficiaries to obtain free services from a local community agency to help them go back to work. SSA calls these community agencies "employment networks."

3. What is an Employment Network?

An Employment Network (EN) is a private organization or public agency (including a State VR agency) that agrees to provide employment services, vocational rehabilitation services and other types of support to beneficiaries with disabilities under the Ticket to Work Program.

Beneficiaries can contact any EN to see if the service and supports the EN offers are right for them. The beneficiary and EN must agree to work together and develop a plan that describes the beneficiary's employment goal and outlines the services and support the EN will provide to help the beneficiary reach the goal.

When a beneficiary chooses to receive services from an EN, Social Security considers that the beneficiary is using the Ticket and therefore, is protected from medical disability review.

Beneficiaries are free to talk with as many ENs as they wish before choosing to assign his or her Ticket. If a beneficiary assigns their Ticket to an EN and later changes his or her mind about working with that EN, the beneficiary can un-assign the Ticket and take it to another EN.

4. Do I have to participate in the Ticket to Work Program?

No, the Ticket to Work Program is voluntary. In fact, you can still take advantage of all of the safety nets and work incentives available to all SSI/SSDI beneficiary without assigning your ticket to an EN.

5. How do I find an employment network?

Maximus, a private contractor for SSA, manages the national Ticket to Work program. They can help you find an employment network that matches your needs. Call 1- 866-968-7842 or visit www.yourtickettowork.com. Click on "Find Help."